Frequently Asked Questions

General Notary Questions

What types of documents can you notarize?

We notarize a wide range of documents, including real estate paperwork, powers of attorney, affidavits, estate documents, financial forms, and general documents requiring notarization. Documents must be complete and ready at the time of the appointment.

Do you provide legal advice or prepare documents?

No. We do not prepare documents or provide legal advice. If you have questions about the content of your document, you should consult an attorney or the requesting party before your appointment.

Do you travel to homes, hospitals, or care facilities?

Yes. Mobile notary services are available by appointment for homes, hospitals, nursing homes, assisted living, and similar locations within the service area.

Do all signers need to be present?

Yes. All signers must be present at the time of notarization, whether in-person or through a live remote session.

Identification & Verification

What type of ID is required?

A valid, government-issued photo ID is required for all notarizations. The name on the ID should reasonably match the name on the document.

Can I use an expired ID?

For in-person notarizations, some expired IDs may be accepted if they can still reasonably verify your identity. For Remote Online Notarization (RON), ID must be current and unexpired.

Can I use a military ID?

Military IDs may be accepted for in-person notarizations. However, they are not accepted for Remote Online Notarization due to identity verification platform limitations.

What happens if my identity cannot be verified?

If identity cannot be reasonably verified, the notarization cannot proceed. In some in-person cases, alternative identification methods or credible witnesses may be used if permitted by law.

Remote Online Notarization (RON)

What is Remote Online Notarization (RON)?

RON allows documents to be notarized online using a secure audio-video platform, without the need to meet in person.

Is RON accepted everywhere?

Not always. You must confirm that the receiving party will accept a remote online notarization before booking.

What do I need for a RON appointment?

You will need:

  • A stable internet connection

  • A device with a camera and microphone

  • A valid, unexpired government-issued ID

  • The ability to complete identity verification steps

What is Knowledge-Based Authentication (KBA)?

KBA is a security process that asks questions based on your personal and public record history to verify your identity during a remote notarization.

What if I fail the KBA questions?

If KBA cannot be successfully completed, the identity verification process fails and the remote notarization cannot proceed.

Are RON sessions recorded?

Yes. Remote notarizations are recorded as required by law and the platform used.

Witness Questions

Do I need a witness for my document?

Some documents require one or more witnesses. You should confirm this with the document provider or receiving party in advance.

Can you provide witnesses?

For RON, witnesses are provided for $10.00 each. For in-person appointments, witnesses may be arranged in advance, based on availability.

Who can act as a witness?

Witnesses must be:

  • At least 18 years old

  • Mentally competent

  • Impartial and not benefiting from the document

  • Able to provide valid identification

Appointment & Service Questions

Are you available the same day?

Same-day appointments may be available depending on scheduling, but are not guaranteed.

What happens if something is missing at my appointment?

If required identification, witnesses, or document readiness standards are not met, the appointment may need to be rescheduled.

Do you notarize all document types?

We notarize many types of documents; however, all notarizations must meet legal requirements and identification standards. We strongly recommend that documents be obtained from a credible source, such as a court website, law library, or other reliable provider, to help ensure proper wording and acceptance by the receiving party. If you have questions about the content or legal sufficiency of your document, it is best to consult a qualified attorney prior to your appointment.

How do I prepare for my appointment?

Please review the “Before You Book” checklist to ensure your documents, identification, and any witnesses are ready.